1. Main provisions
1.1. Bet - agreement related to a win as executed between the client and the betting company pursuant to the set Rules, in this case the outcome of that agreement shall depend on the event in relation to which it is unknown whether it will occur or not. Bets from the clients shall be accepted subject to conditions of the betting company.
1.2. Outcome - result of the event (events) on which the bet was made.
1.3. Client - a person who makes a bet in the betting company on the outcome of the event.
1.4. Line - the aggregate of the events, any possible outcomes of those events, coefficients of the possible outcomes of those events, their date and time after which the betting company shall stop the acceptance of bets on the outcomes of the mentioned events.
1.5. Bet cancellation - an event upon which no settlement and payment of win shall be performed. In case of a “bet cancellation”, pursuant to conditions hereof, the deal between the organizer and the client shall be considered as not executed and money refund shall be performed in relation to such bet.
1.6. Regular time - match length in accordance with the rules to conduct the competition in this kind of sports, which shall include the time added by the official. Regular time shall not include the additional time, overtime, series of penalty, penalty shots etc.
1.7. All bets shall be calculated on the basis of information provided by the processing center.
1.8. In case of winning accrual, the betting participant shall be obliged to check the correctness of the accrued winning and in case of non-consent with the accrued winning to respectively notify the betting company having indicated in the application their account number, date, time, event, amount, chosen outcome of the event, coefficient as well as the reasons of non-consent with the accrued winning. All claims related to the accrued winnings shall be accepted within 10 (ten) days.
1.9. A bet made by the client on any particular outcome of the event shall be winning if all outcomes were correctly predicted mentioned in such bet.
1.10. Conditions of acceptance of bets (coefficients, head starts, totals, limitations of the maximum bet etc.) may be amended after any bet, whereas the conditions of the earlier made bets shall remain unchanged. Before execution of the agreement, the client must clarify all amendments of the current line.
1.11. Bets made on the events the outcome of which shall be known at the moment of the bet may be calculated with the coefficient «1».
1.12. In accordance with this Agreement, in case of discrepancies arising between the client (participant of the agreement) and the betting company regarding the issues related to fulfillment and implementation of the betting agreement executed between the client (participant of the agreement) and the betting company, including the issues of winning payment, outcome of events, winning coefficients, any issues of other essential conditions of the executed agreement as well as regarding the issues of acceptance of the agreement as void or ineffective, the parties shall accept the obligatory complaint procedure to settle the arisen discrepancies (prejudicial procedure).
1.13. The claim shall be made within 10 (ten) days from the day when the person has learned or should have learned about the breach of their right. All arguments and facts must be attached to the claim, confirming and substantiating the made claims. In case of absence of reasons sufficient to substantiate the stated claims the claim shall be subject to return without review.
1.14. In case of staff errors while accepting the bets (obvious wrong types in the offered list of events, incompliance of coefficients in the line and in the bet etc.), in case of deviation from these Rules while accepting the bet as well as in case of other arguments confirming the incorrectness of bets the betting company shall remain entitled to declare the bets made on such conditions as invalid. Payment upon such bets shall be made with coefficient «1».
1.15. In case of suspicion in the unsportsmanlike nature of matches the company shall be entitled to block the bets on the sports event until the final conclusion of the international organization and to acknowledge the bets as invalid in case the fact of the unsportsmanlike competition shall be confirmed. Payment upon such bets shall be made with coefficient «1». The administration shall not be obliged to provide the betting participants with any proofs or conclusions.
1.16. In case of any obvious error in our coefficients such bet shall be calculated in accordance with the final result on the actual coefficient complying with that marker.
1.17. The betting company shall not accept any claims regarding various readings in case of transliteration (translation from foreign languages) of the team names, player names, venues of competitions. All information given in the tournament name shall have an auxiliary nature. Any possible errors in that information shall not be reason to repay the bets.
1.18. The company shall remain entitled to close the betting account and to cancel all bets made on that account if it will be determined that the betting participant at the moment of the bets possessed the information about the result of the event. In this case the administration of the betting company shall not be obliged to provide the betting participants with any proofs or conclusions.
2. Main rules of bet acceptance
2.1. The betting company shall be entitled to limit the maximum bet, coefficients on any particular events as well as limit or increase the maximum bet, coefficients to any particular client without notification and explanation of reasons.
2.2. Acceptance of any repeated bets on the same outcome or combination of outcomes from the same player may be limited upon decision of the betting company.
2.3. The bet shall be considered as accepted after registration thereof on the server and issue of the online confirmation. No registered bets shall be subject to cancellation or amendment.
2.4. The bets shall be only accepted in amount which shall not exceed the current balance on the client account. After the bet registration, the bet amount shall be debited from the account. After the bet calculation, the winning amount shall be credited to the client's account.
2.5. The bets shall be accepted before the beginning of the event; date, time of the beginning of the events and any related comments, mentioned in the line, shall be approximate. In case if by any reasons the bet was made after the actual beginning of the event such bet shall be void. Exception shall be the bet on the live-events, i.e. bets made in the course of the match. Such bets shall be valid until the end of the match.
2.6. Bets LINE and LIVE shall not be edited or deleted except for any special cases provided for by these rules.
2.7. In case if a bet shall be subject to cancellation then regarding a single bet the repayment of money funds shall be performed. In the expresses, in case of cancellation of a bet related to any one or several events the winning calculation on those events shall not be performed.
2.8. In case of any wrong calculation of bets (e.g., because of any erroneously entered results) such bets shall be recalculated. In this case the bets made between the wrong calculation and recalculation shall be valid. In case if after recalculation the player's balance shall be negative they may not make any bets until the account will be replenished.
2.9. All sports events shall be considered as postponed and cancelled only in case of availability of information from the official documents of organizations conducting the sports events, official sites of the sporting federations, sites of the sports clubs and other sources of the sports information and on the basis of those data the sports events shall be adjusted mentioned in the line.
2.10. The bet shall be subject to cancellation if the client has knowingly mislead the staff (employees of the betting company) having provided them with the false information and demands regarding acceptance of bets, payment of winning, result of the event and other information and demands having such nature. The above mentioned cases shall be applicable also to any minors below 18 years of age as well as their parents.
2.11. A bet shall be subject to cancellation if the bet was made on a known outcome (the event occurred but the result was not reflected in the system).
3. Types of bets
3.1. Single – a bet on a certain outcome of an event. The winning on the single bet shall be equal to product of the bet amount and coefficient set for this outcome.
3.2. Express – a bet on several independent outcomes of events. The winning on the express shall be equal to product of the bet amount and coefficients of all outcomes constituting the express. Losing on one of outcomes of express shall mean losing of the whole express.
4. Limitations of inclusion of certain outcomes of the event
4.1. In the express may be included only one of the dependent outcomes. In case if in the same express shall be included two and more events the events with the lowest coefficient shall be excluded from that express.
4.2. Dependent outcomes (interdependent events) - result of one part of the bet shall influence the result of the other part.
4.3. Bets on events «Team scores a penalty Yes/No» shall be considered as lost if no penalty was assigned during the regular time.
4.4. Bets on events «How the goal will be made», «Next goal» shall be considered as lost if the goal the number of which is mentioned in the bet was not made.
5. Acceptance of bets during the match (live-bets)
5.1. Live-bets shall be accepted on the main and additional outcomes. Single live-bets may be made or combined in the same express.
5.2. The bet shall be considered as accepted after registration on server and issue of the online confirmation. The accepted bet shall not be subject to amendment. In case of circumstances mentioned in section «Main rules of bet acceptance» calculation of the live-bet shall be possible with the coefficient «1».
5.3. The betting company shall not be liable for inaccuracies in the current results of matches on which the live-bets shall be accepted. The clients must use also other independent sources of information.
5.4. Live-bets shall not be edited or deleted.
6. Match results, date and time of their beginning, settlement of disputable issues
6.1. Bet calculation may be reconsidered due to any wrong result provided by the betting provider.
6.2. For calculation of bets shall be considered the actual beginning time of events which shall be approximately defined on the basis of the official documents of organizations conducting the sports events and in case of absence of such approved documents then on the basis of the official sites of the sports federations, sites of the sports clubs and other sources of the sports information.
6.3. The betting company shall not be liable for incompliance of the date and time with the actual beginning of the events. The date and time of the beginning of an event as mentioned in the line shall be of the approximate nature. For calculation of bets shall be considered the actual beginning time of the event which shall be defined on the basis of the official documents of organization conducting the competition.
6.4. The betting company shall not be liable for inaccuracies in the name of championships, length of matches (sports events). Data to be mentioned in line and live shall be of the approximate nature. The clients must use other independent sources of information to specify the data related to the sports event.
6.5. Any claims regarding the result of an event shall be accepted within 10 calendar days from the moment of completion of the event in case of availability of the official documents pursuant to the result of the event issued by the organization which conducts the competition.
6.6. Bets made after beginning of the event shall be calculated with the coefficient «1» (except for any live-bets); in the expresses the coefficient on such bets shall be equal to «1».
6.7. If the client has made a bet on the event the result of which was known to them such bet shall be subject to cancellation. In that case, the betting company shall make decision only after the special closed investigation. All actions in relation to such bet shall be timely suspended.
6.8. If a participant shall refuse from fighting before the beginning of the event all bets of that participant shall be cancelled.
6.9. If the member by any reason (injury, refusal etc.) shall retire during the competition then all bets made before the beginning of the last round or stage of the competition in which they have participated shall be valid and all other bets shall be cancelled.
6.10. If a participant, team member (football player, hockey player, basketball player etc.) has not participated in the match the winning coefficient on bets on them shall be accepted as equal to «1» if not agreed otherwise.
6.11. If in a tennis match the refusal (disqualification) has occurred before the beginning of the match then the winning coefficient on bets shall be accepted as equal to «1», except for bets on the participant's result in the competition. If the tennis match was interrupted, not completed on the same day and postponed the bets on it shall remain valid until the end of the tournament in scope of which than match was conducted until the match will not be completed or until any refusal of one of the participants.
6.12. If in the event (match, competition or fight) one pair of participants (teams, athletes) is indicated but subsequently the participants of the pair shall be amended then all bets on that event shall be cancelled.
6.13. In the team competitions, in case of replacement of one or several members of any team by any reason the bets on outcome of the whole match shall remain valid.
6.14. in the pair matches, if the pair participants are mentioned, in case of replacement of at least one of participants the winning coefficient on the bets shall be equal to «1»; if the participants are not mentioned the bets shall remain valid.
6.15. In the competitions, where the terms «home» and «guests» are used, in case of the event postponement: on the neutral field the bets shall remain valid; on the field of the competitive team the bets shall remain valid.
6.16. If the terms «home» and «guests» are not applicable to the event (e.g., in any single and pair kinds of sports) then in case of change of the conduction place of the event all bets on it shall remain valid.
6.17. Teams of NBA, NHL, AHL, CHL, OHL, WHL, East Coast Hockey League (North America) may be allocated both in the direct (home - guests) and in the reverse sequence. In case of the reverse sequence no repayment of bets shall be performed.
6.18. In case of friendly matches, club friendly tournaments in case of change of the event conduction place all bets on it shall remain valid.
6.19. Kinds of sports or situations for which there is no separate description of special features of acceptance and calculation of bets shall be subject to the General rules.
6.20. In disputable unprecedented situations the final decision shall be made by the betting company.
6.21. In case of incompliance of data from different sources of information (date, time, result, team name) the betting company shall suspend the payment of winning until the complete settlement of authenticity of such information. If the result of the completed event as presented on the official site differs from data of the TV-broadcasting then the Company shall remain entitled to perform settlement pursuant to data of the TV-broadcasting.
6.22. In case of detection of an error in the output program of coefficients and acknowledgement of that error by the company all bets made on those events shall be winning and payment on bets shall be made with the winning coefficient equal to «1».
7.1. All clauses of the Agreement, including the pronouns «we», «us», «our» or «the Company» shall relate to the Company with which the client concludes an agreement in accordance with the clause 1 above.
8. Amendment of conditions
8.1. Because of a number of reasons, namely: commercial, legal as well as any reasons related to servicing of clients we have the right to make any amendments into the Agreement. The actual clauses of the Agreement and dates of their commencement are provided on the Site. The Client shall bear the personal liability for review of the current Agreement. The Company shall be entitled to make amendments into work of the Internet-site anytime and without any prior notification of the Clients.
8.2. In case of non-consent with any amended clauses of the Agreement the Client must stop using the Internet-site. Any subsequent use of the Internet-site after commencement of the amended clauses of the Agreement shall be considered as its full acceptance irrespective of the fact whether the client has received the corresponding notification or learned of the amendments from the renewed Agreement.
9. Right of demand
9.1. Any persons under age of 18 or any age (hereinafter referred to as the Permitted age) which shall be obligatory for legal participation in gambling pursuant to legislation of any particular jurisdiction, shall be prohibited from use of the Internet-site. Use of the Internet-site by any persons who did not reach the Permitted age shall be the direct violation of the Agreement. Due to this we have the right to request the documents which may confirm the Client's age. The Client may be denied the provision of services and the operation of their account may be suspended if, upon our request, no proof will be provided that the Client's age corresponds with the Permitted age.
9.2. The online gambling is prohibited by law in certain jurisdictions. By accepting the Agreement the Client shall understand that the Company may not provide guarantees or any legal advice regarding legality of use of the Internet-site within any jurisdiction on which the Client is located. We may not state that the services of the Internet-site do not breach any laws of the Client's jurisdiction. The Client use the services of the Internet-site upon their own wish and shall take over the whole liability while completely understanding all possible risks.
9.3. We do not aim and do not intend to provide the Client with services which breach legislation of their jurisdiction. By accepting the Agreement, the Client confirms and guarantees that any use of the Internet-site is in compliance with the laws and regulations valid on the territory of their jurisdiction. We do not bear any liability for any illegal use of services of the Internet-site.
9.4. Due to the legal reasons we do not accept any Clients from the following countries:
9.4.1. Absolute Restriction. No customers will be accepted from the United States, Canada, United Kingdom, Spain, France and Italy. Any persons residing or located on the territory of those countries are not permitted to open accounts or to make any money funds on the Internet-site. Amendments shall be possible in the list of the jurisdictions and they may be performed by the Company without any prior notification of the Clients. You agree that you will not open the account or transfer any money funds to it being located within the territory of either of the above listed jurisdictions.
9.5. No bets shall be accepted:
9.5.1. from any persons being the participants of the events on which the bets shall be made (athletes, coaches, officials, owners or club managers and any other persons who shall be able to affect the outcome of the event) as well as from any persons who shall act upon their instruction;
9.5.2. from any persons representing the interests of other betting offices;
9.5.3. from any other persons whose participation in agreement with the betting company shall be prohibited by the current legislation.
9.6. Liability for the breach of clause 9.5 hereof shall be borne by the betting participant. In case of breach of this Agreement, the betting company shall remain entitled to refuse to pay any winning or to repay any paid amounts as well as to cancel any bets. The betting company shall not be liable regarding the particular moment when it learned that the client is referred to any above mentioned categories of persons. It means that the betting company shall be entitled to take the mentioned measures anytime after it learned that the client is one of the mentioned persons.
10. Opening of an account
10.1. To have access to all main services of the Internet-site, an account must be opened. For this purpose the Client may perform a “1-click” registration or to enter their e-mail address and to make a password which subsequently will be used for entry into the betting account as well as the personal data must be additionally entered: name, phone number and birth date.
10.2. Client must state real email adress during registration, or change it to real email if 1-click registration was used.
10.3. To confirm the authenticity of information the Company shall be entitled to request the documents confirming the identity of the Clients. If due to any reasons the Client may not provide the requested documents then for the purpose of their identification the Company shall be entitled to suspend or to block the account of the Client until their provide the necessary information.
10.4. The Client confirms that during registration on the Internet-site they have indicated the complete and trustworthy information about themselves and in case if any amendments shall be performed in relation to it, the Client shall be obliged to immediately enter them into their profile. Non-fulfillment or disregard of that rule may cause application of limitations, suspension or blocking of the account as well as annulment of payments.
10.5. If any questions or problems arise in scope of registration on the Internet-site, the Client may contact the support service online (24/7).
10.6. Each Client may open only one account on the Internet-site. Other accounts opened by the Client shall be considered as backup accounts. We have the right to close such accounts and:
10.6.1. to acknowledge as invalid all operations conducted using a backup account;
10.6.2. not to repay to Clients all deposits and bets made from the main and from the backup account;
10.6.3. to demand repayment of all winnings, bonuses and money funds received using the backup account. The Client shall be obliged to repay them upon our first demand.
11. Your identity. Protection from money laundry
11.1 Please note that name and date of birth on your Account must match your true and legal name and identity.
11.2 The name on your Account registration must match the name on the credit card(s) or other payment accounts used to deposit or withdraw monies into/from your Account Balance.
11.3 To verify your identity, address and/or payment account (‘identity’) we may request at any time:
11.3.1 proof of identity (including but not limited to copies of a valid passport/identity card and/or any payment cards used),
11.3.2 proof of address, including but not limited to a recent utility bill (should be no more that 3 months old), and
11.3.3 copy of a recent credit / debit / bank account statement related to a payment method used (should be no more that 3 months old).
11.4 If you do not supply such documentation to us and/or if we are unable to satisfactorily verify your identity within a reasonable time-period, determined by us, we reserve the discretionary right to:
11.4.1 withhold the balance in your Account until our verification process is completed satisfactorily,
11.4.2 void any or some of transactions you have made and freeze your Account, and/or
11.4.3 suspend or close your Account and terminate these Agreements.
11.5 We may conduct a security review at any time to validate your identity, age and other registration or payment information provided by you, to verify your use of the Services (e.g. for Prohibited Practices), your compliance with these Agreements and your financial transactions carried out via the Services for potential breach of these Agreements.
11.6 You authorize us to make any inquiries about you and to use and disclose to any third party any information about you to validate it.
11.7 You agree to provide any additional information or documentation as we may request from you in order to conduct the Security Review.
11.8 This procedure is a statutory requirement and is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements, in particular, in accordance with the National Ordinance on the Reporting of Unusual Transactions and our internal AML/CTF policies.
12. User name, password and security
12.1. After opening of an account on the Internet-site the Client shall be obliged to keep their password and username in secret and not to disclose that information to any third parties. In case of loss of data necessary for access to the account they may be learned or restored by pressing the button «Restore password».
12.2. The Client shall be liable for safety of the password as well as for any actions or transactions made with their account. In addition, the Client shall be liable for all losses incurred by them in the result of actions of any third parties.
12.3. In case of breach of security and any unauthorized access to the account the Client must immediately notify the Company. If necessary, the Client shall be obliged to provide the Company with proofs that an unauthorized access has actually occurred. The Company shall not be liable for any damage incurred by the Client due to any wrong or careless use of the username and password by any third parties or for any unauthorized access to the account.
13. Deposits, placement and withdrawal of money funds from the account
13.1. To make a bet on the Internet-site the Client must place a certain amount of money on their account.
13.2. The Client confirms and obliges that:
13.2.1. any money funds deposited on the betting account were not obtained in an illegal or prohibited way;
13.2.2. the Client will not refuse from any performed transactions, will not deny and cancel any performed payments which may cause the money repayment to any third party and to allow them to avoid the legal liability.
13.3. We do not accept any money funds from any third parties: friends, relatives or partners. The Client shall be obliged to pay the money funds only from their account, bank card or system registered on the name of the Client. In case of detection of facts of breach of that condition all winnings may be confiscated.
13.4. In case of request of the bank transfer to repay the money funds to their legal owner all expenses and commissions shall be paid on account of the recipient.
13.5. We do not accept payments in cash. We may use for the electronic payments, including incoming payments and payments to the Clients, different institutions engaged in processing of electronic payments or any financial institutions. Except for the cases when the rules and conditions of those institutions shall not contradict with the provisions of the Agreement the Client shall completely accept those rules.
13.6. The Client agrees not to refuse, not to cancel and not to terminate any transactions made with participation of their account. In addition, in each of such cases the Client shall be obliged to repay or to reimburse the Company with the amount of the not allocated funds inclusive of any expenses which we may incur while collecting the deposits from the Client.
13.7. We have the right to block the account of the Client as well as to cancel the payments and to collect the winnings if we have any suspicions that the account replenishment was done in a fraudulent way. We shall be entitled to notify the corresponding authorities about any fraudulent actions with payments and any illegal activity. We have the right to use services of the collecting agencies to return the payments. The Company shall not be liable for any unauthorized use of the credit cards irrespective of the fact whether their theft was declared or not.
13.8. We shall be entitled to use any positive balance of the Client's account to settle any amount of money which the Client must repay to the Company. In particular in case of any repeated bets or wager, clause 10 («Collusion, misleading actions, fraud and criminal activity) or clause 13 («Errors and defects»).
13.9. The Client completely understands and accepts the fact that the betting account is not a bank account. Respectively it shall not be covered by the methods of insurance, replenishment, guarantee and other remedies from the part of the deposit insurance system and other insurance systems. No interest shall be accrued on money funds on the betting account.
13.10. The Client shall be entitled to file a request to withdraw the money from the account if:
13.10.1. all payments received on the account were inspected and none of them was cancelled or terminated;
13.10.2. any inspection activity was duly performed.
13.11. For the purpose of execution of a request to withdraw the funds from the account the following moments must be considered:
13.11.1. the betting profile must be completely filled out. Also if the Client has registered using the function of “1 click”, in the personal profile they must amend the e-mail address;
13.11.2. if the amount requested for withdrawal shall exceed the total amount of withdrawals of the money funds in amount of 50,000 roubles we may conduct identification procedure. For this, the Client must provide us with a copy or digital photograph of the Client's identification document. In case of the account replenishment from the credit card picture of both sides of that card must be sent to us. In the card number, the first six digits and the last four digits must be seen, the CVV2-code may be concealed;
13.11.3. We shall be entitled to collect a commission in amount of our expenses for withdrawal of funds not engaged in the game.
13.11.4. The withdrawal amount of up to 5,000 roubles shall be paid to the clients account within the range of 1 to 60 minutes from the moment of the request, except for any technical malfunctions from the part of the bank or payment system.
13.11.5. The withdrawal amount from 5,000 roubles shall be paid to the clients account within 5 days from the moment of the request.
13.11.6. Other delays shall be possible of up to 3 business days depending on the bank or other payment system.
13.11.7. Other ways to withdraw the wan money funds shall be discussed expressly with the Administration of the Internet-site.
14. Terms and conditions for services of the Company
14.1. You agree to pay for all services and/or goods or any additional services ordered by you on the Web-site as well as all additional expenses (if any), including but not limited to, any possible taxes, duties etc. You shall be completely liable for timely making of all payments. The provider of the payment services shall only secure the conduction of payment in amount defined on the Web-site and shall not be liable for payment of the above mentioned additional amounts by user of the Web-site. After pressing the button "Payment" the payment shall be deemed processed and irrevocably fulfilled. By pressing the button "Payment" you agree that you may not call the payment back or to demand its calling-back. Placing the order on the Web-site you confirm and indicate that you do not breach the laws of any state. In addition, accepting the provisions of these rules (and/or Terms and Conditions) you as the owner of a bank card confirm that you are authorized to use any goods and/or services offered on the Web-site.
14.2. In case you use any services of the Web-site which offers such specific services as betting service you provide a legally binding confirmation that you have reached or exceeded the majority age which is legally permitted in your jurisdiction to use services offered by the Web-site.
14.3. Starting to use services of the Web-site you take the legal responsibility for abidance with legislation of any state where that service is used and you confirm that the provider of the payment services shall bear no liability for any illegal or unauthorized breach. By your consent to use services of the Web-site, you understand and accept that processing of any your payment shall be performed by the provider of the payment services and there is no legal right to repayment of already bought services and/or goods or any other possibilities to cancel the payment. If you wish to refuse from the use of service for the subsequent purchase of a service and/or goods you may refuse from the service using the Personal account on the Web-site.
14.4. The provider of the payment services shall not be liable for refusal /impossibility to process the data related to your bank card or for any refusal related to unavailability of any permission to conduct the payment using your bank card from the issuing bank. The provider of the payment services shall not be liable for quality, volume, price of any service and/or goods offered to you or purchased by you on the Web-site using your bank card. By payment of any services and/or goods of the Web-site you should, first of all, abide with the rules of use of the Web-site. Please note that only you as the owner of the bank card shall be liable for the timely payment of any service and/or goods ordered by you through the Web-site and for all additional expenses/commissions related to that payment. The provider of the payment services shall be only the performer of payment in amount defined by the Web-site and shall not be liable for any price formation, general prices and/or general amounts.
14.5. Shall a situation arise related to your non-consent with the above mentioned conditions and/or other reasons we ask you to timely refuse from fulfillment of payment and, if necessary, to contact directly the administrator/support of the Internet-site.
15. Collusion, misleading actions, fraud and criminal activity
15.1. The company does not recommend betting by a group of Clients from one IP-address or from one local network, as well as by prior agreement — in concert. The above activities may be regarded as collusion, fraud, misleading actions.
15.2. The company does not bear any responsibility as to when exactly it became aware or it was subsequently established that the bet was made in violation of the rules. We have the right to close such accounts and:
15.2.1. recognize as invalid all transactions, do not return to the Clients all deposits and bets made in concert with other Clients;
15.2.2. to demand the return of all winnings, bonuses and funds received as a result of the collusion. The client is obliged to return them at our first request.
15.3. The following types of activity shall be strictly prohibited, commitment of any such actions shall be deemed as a direct breach of the Agreement:
15.3.1. transfer of information to any third parties;
15.3.2. illegal actions: fraud, use of malicious software, bots and bugs in the Internet-site software;
15.3.3. fraudulent actions, such as use of stolen, cloned or otherwise illegally obtained data of the credit or debit cards to replenish the account;
15.3.4. participation in the criminal activity, money laundry and other types of activity the participation in which may cause the criminal law liability.
15.4. We have the right to suspend, to cancel or to withdraw payments or winnings related to bonus funds in case if we will have suspicions that the Client intentionally misused them.
15.5. The Company shall take all measures allowed and permitted by law to exclude and detect any fraudulent collusions and their direct participants, also the corresponding measures will be obligatorily taken against such persons. We shall not be liable for any losses and damage incurred by the Clients in the result of the fraudulent actions.
15.6. The Clients shall be obliged to immediately notify us if they have any suspicions that any Client is in a collusion or performs any fraudulent actions. We may be contacted via Internet-site to the support service using the online-chat (24/7).
15.7. We have the right without any prior notification to prohibit the Clients the access to the Internet-site and to block their accounts if they shall be suspected in any fraudulent activity. In such cases we shall not be liable for repayment and compensation of any money funds on accounts of such Clients. In addition, we have the right to notify the law enforcement authorities about any illegal activity. The Clients shall be obliged to completely cooperate with us in scope of investigation of any such cases.
15.8. The Clients shall be prohibited to use services and software of the Internet-site to perform any fraudulent, illegal actions and transactions in accordance with the legislation of any particular jurisdiction. If the fact will be defined or detected that the Client committed any such actions then the Company may suspend or block the Client's account and to withdraw any funds available on it. In such cases, the Clients shall not be entitled to make any claims against the Company.
16. Other prohibited actions on the site
16.1. It is prohibited to use any aggressive or offensive language on the Internet-site, obscene words, threats and to use any violent actions in relation to employees and other Clients of the Company. If the Player doesn’t not abide with that clause of rules the Company shall be entitled to stop the correspondence with that Player or to leave the incoming request without consideration.
16.2. It is prohibited to upload on the Internet-site any information in the volume which shall be able to cause any malfunction of operation of the Internet-site and to perform any other actions which may affect the operation of the resource. By this shall be meant viruses, malicious software, bulk mailing and spam – all above shall be strictly prohibited. In addition, the Clients shall be prohibited from deletion, amendment and edition of information published on the Internet-site.
16.3. The Clients may use the Internet-site exclusively in the amusement purposes. It is prohibited to copy the Internet-site as a whole or any part thereof without the written consent of the Company.
16.4. The Clients promise not to perform any actions aimed at hacking of the security system of the Internet-site, obtaining of the illegal access to any confidential data or DDoS-attacks. In relation to the Clients suspected of breach of that rule, the corresponding measures shall be applied: full prohibition of access to the Internet-site and account blocking. In addition, we are entitled to notify the responsible authorities of any illegal actions of the Client.
16.5. We shall not be liable for losses and damage which our Clients or any third parties may suffer due to any technical malfunction caused by any virus attacks or any other malicious actions aimed at the Internet-site.
16.6. Transfer and sale of the account of one Client to any other shall be strictly prohibited.
17. Term and termination of the agreement
17.1. We shall be entitled to delete the Client's account (as well as the name and password) without any prior notification in the following cases:
17.1.1. the Company has made decision to stop provision of services to all Clients or to any particular party;
17.1.2. the Client's account is somehow related to any earlier deleted account;
17.1.3. the Client's account is related to an account which is blocked at the moment, in such case we shall have the right to close the account irrespective of the way in which it is related and to completely block the accounting data on that accounts. Except for cases mentioned in the Agreement the balance on the Client's account shall be repaid to them within a particular period of time, right after filing of a request and collection of the amount owed by the Client to the Company;
17.1.4. The Client participates in a criminal collusion or tries to hack the system;
17.1.5. The Client interrupts the operation of software of the Internet-site or tries to manipulate it;
17.1.6. The Client uses their account for purposes which may be considered as illegal in accordance with legislation of any particular jurisdiction;
17.1.7. The Client publishes on the Internet-site any information of the offensive or humiliating nature.
17.2. We have the right to close the Client's account or to cancel the validity of the Agreement, having sent a corresponding notification to the Client to the address mentioned in the contact details. In case of any such actions from our part, except for situations mentioned in clauses 9 («Collusion, misleading actions, fraud and criminal activity») and 16 («Breach of conditions») of the current Agreement we shall be obliged to repay the money funds from the Client's account. If by any reason we shall not be able to contact the Client the money shall be timely transferred to the account of the Company or any control body.
18. Amendments on the site
18.1. We shall be entitled to anytime, upon our own discretion, to make amendments of or additions to services offered on the Internet-site to support and renew the resource.
19. System errors
19.1. If during the betting process a malfunction of operation of the Internet-site shall occur the Company shall try to amend the situation as soon as possible. We shall not be liable for any malfunctions in the IT-devices arisen due to operation of equipment used by the Clients for access to the Internet-site as well as interruptions in the work of the Internet-providers.
20. Errors and defects
20.1. We have the right to limit or to cancel any bets.
20.2. If the Client has used the money funds which were credited to their account in the result of error to make the bets and to participate in the game we may annul such bets and any winnings received through them. If any payment of the money funds was made upon such bets then such amounts shall be deemed transferred to the Client in trust management, the Client shall be obliged to repay them upon our first demand.
20.3. The Company and service providers shall not be liable for any loss, including any lost winnings, caused by errors from the part of the Client or from our part.
20.4. The Company, its distributors, branches, licensees, subsidiaries as well as employees and managers shall not be liable for any losses and damage caused by interception or misuse of any information transferred through the Internet.
21. Limitation of our liability
21.1. The Client shall independently make decision to use services of the Internet-site, and any actions and any consequences thereof shall be caused by the personal choice of the Client done upon their discretion, on their own risk.
21.2. Operation of the Internet-site shall occur in accordance with clauses of this Agreement. We do not provide any additional guarantees or assurances in relation to the Internet-site and services offered on it and hereby we exclude our liability (in scope of the law) in relation to any respective guarantees.
21.3. We shall not be liable for offences, negligence, losses, and damage which we are not able to foresee at the present time.
21.4. The Company shall not be liable for content of resources the access to which may be obtained through the Internet-site.
22. Breach of conditions
22.1. The Client gives their consent to completely reimburse the losses, to protect and to defend the interests of the Company, its partners, employees and directors from any claims, liability, expenses, losses and costs caused by the following:
22.1.1. the Client's breach of conditions of the Agreement;
22.1.2. the Client's breach of laws and rights of any third parties;
22.1.3. access to services of the Site by any other person using the identification data of the Client, with their permission or not, or;
22.1.4. appropriation of winnings obtained in such way.
22.2. If the Client breaches the conditions of the Agreement, we shall be entitled to:
22.2.1. notify the Client that by their actions they breach the conditions of the Agreement and to demand to immediately stop any prohibited actions;
22.2.2. timely suspend operation of the Client's account;
22.2.3. block the Client's account without any prior notice;
22.2.4. withdraw from the Client's account the amount of payments, winnings or bonuses obtained in the result of breach.
22.3. We have the right to annul the username and password of the Client in case they shall not abide with any clause of the Agreement.
23. Rights on intellectual property objects
23.1. All contents of the Internet-site shall constitute the object of the copyright and other proprietary rights which shall belong to the Company. All uploaded and printed materials published on the Internet-site may be downloaded only on one computer. Any printout of those materials shall be permitted exclusively for the purpose of any personal and non-commercial use.
23.2. Any use of the Internet-site shall not provide the Client with any rights on intellectual property which shall belong to the Company or any third party.
23.3. Any use or reproduction of trademark, brand name, logos and other promo materials published on the Internet-site shall be prohibited, without the corresponding consent of the Company.
23.4. The Client shall be liable for any damage, costs or expenses arisen due to any illegal activity performed by them. The users must immediately notify the Company if they shall become aware of any prohibited activity and render all necessary assistance in conduction of an investigation which the Company may conduct using the provided information.
24. Personal data of the Clients
24.1. We are obliged to abide with requirements towards protection of the personal data in the form in which the Company uses the personal information collected in the result of the user's visit to the Internet-site. The Company pays particular attention to obligations related to processing of the personal data of our Clients. The Company shall process the personal data provided by the Clients with complete abidance with the confidentiality policy.
24.2. By provision of the personal data, the Clients agree that the Company is entitled to process the personal data for the purposes mentioned in the Agreement or to abide with any regulatory and legal obligations.
24.3. In accordance with the policy of confidentiality we undertake not to disclose and not to transfer any personal data of our Clients to any third parties, except for acquiring processors and employees who on the need-to-know-basis may use it exclusively for provision of the higher quality of services.
24.4. We store copies of all correspondence received from the Clients to register exactly all received information.
25. Use of the “Cookie” files on the Internet-site
25.1. We use the “cookie” files to provide functionality of the Internet-site. A “Cookie” is a special text file of a small size which is stored on the user's PC during the visit of the Internet-site, using it we may recognize any particular users in case of the repeated visit of the Site. Additional information related to control and deletion of the “cookie” files is provided on the site: www.aboutcookies.org (http://www.aboutcookies.org). Please note that deletion of our “cookie” files may be the reason of the access blocking to certain sections and functions of the Internet-site.
26. Claims and notifications
26.1. If any claims and complaints arise regarding the operation of the Internet-site you must, first of all, as soon as possible to send your claim to the support service through the online-chat on the Internet-site of the Company – [email protected]
26.2. The Client agrees that the record of dispute to be stored on the server may be used as a proof for consideration of the claim.
27. Settlement of disputable situations
27.1. The Player may dispute any situations. The Company shall thoroughly and in good faith consider all disputable issues in case of provision of any particular information – facts and arguments. The disputable information with attachment of facts and arguments must be provided in the written form through the online-chat on the Internet-site of the Company - [email protected] Within 14 days from the moment of receipt, the claim-letter or proposition will be considered, and the Client will receive a notification about the result of consideration in the reply letter. In case of necessity to conduct any additional inspections the Company shall be entitled to prolong the term to consider the request up to 30 days from the moment of receipt thereof. Any prohibited language, any types of offences and false data are prohibited for use in the text of the letter.
28. Circumstances of the major force
28.1. The Company shall not be liable for any delays or non-fulfillment of obligations listed in the Agreement in case if they shall be caused by any circumstances of the major force which shall include any acts of God, war, civil commotion, industrial disputes, interruptions of work of the public household networks, DDoS-attack or any other attacks in the Internet-network, which shall be able to adversely affect the operation of the Internet-site.
28.2. During presence of circumstances of the major force, the activity of the Internet-site shall be deemed suspended and a delay for the fulfillment of obligations shall be applicable for that period. The Company shall be obliged to use all available means to look for solutions which would allow to completely fulfill their obligations towards the Clients until the end of circumstances of the major force.
29. Refuse from obligations
29.1. If we shall not be able to provide fulfillment of any obligations by the Client, or if we shall not be able to use any legal remedy which we shall be entitled to it shall not be considered as a refusal from those remedies or as a reason which relieves the Client from fulfillment of the obligations.
30.1. If any clause of the Agreement shall become invalid, illegal or if it shall lose its legal power such provision shall be separated from the remaining part of the Agreement which shall completely remain in force. In such cases, the invalid part shall be amended pursuant to the renewed norms.
31.1. The Internet-site may contain links to other resources beyond our control. We shall not be liable for content of the other sites, actions or omissions of their owners and for the content of any third party advertisement and sponsorship. Any hyperlinks to the other sites shall be provided exclusively for the information purposes. The Clients shall use them on their own risk.
32. Bonus actions
32.1. An increased wager (win back) shall be only set on the money bonuses and shall only cover the bonus amount. If the bonus shall constitute a percentage of the deposit then the wager shall cover the percent amount. The wager amount shall depend on the conducted bonus action and shall be set by the Internet-site.
32.2. Withdrawal of the money bonus is only possible subject to its complete win back.
In case of accrual of the money bonuses for registration or in other cases when the Client shall not be required to pay any funds on the balance to obtain a bonus the withdrawal of the bonus accrual shall not be possible before the first deposit.